Meet Amy Austin

 
Amy Austin

Amy Austin
Head of Property Management/ Senior Property Manager

Email Agent

"We have 3 rental properties that Amy manages on our behalf and are extremely happy with the service and choices that she has made for us.  We would have no hesitate in recommending her to family and friends."
D&J Connan
 

"We would not hestitate to recommend"

"I have nothing but praise for Amy Austin who manages my property she is always very helpful and professional when I interact with her and am very happy to have her looking after my interest."
T Henkel

"Helpful and professional"

"Thankyou and I am very happy with Amy, she is amazing "

L Grover

"I am very happy"

" I have been building my Rental Portfolio for a number of years now.
Throught this time Amy has been there from the start and with each property was the only choice of property manager for me.
Amy is curteouse and we'll presented, actions and inspects in a timely manner and my Tennant's appreciate her approach. "
P Rgenberg
 

"My Tennant's appreciate her approach "

"I have been using Amy Austin’s service for about three years now to handle my property. I can only have the highest trust in her service - accurate, thorough, timely, polite and personable i.e. thoroughly professional. She has found good tenants for my property who look after it and pay their rents promptly. 
So, I have no complaints and could not ask for any better service. I know she works very hard and long hours to make sure her clients are satisfied. "
C Callaghan
 

"I have no complaints and could not ask for any better service "

"We've been with Amy for almost 7 year. We just love her and how she helps us out. I am so happy with the management at copas Newman First National that we're never going to sell. "
R Samson
 

"We just love her and how she helps us out"

"We are very happy with the level of service Amy and your team provides.   We have dealt with other real estate agents and your office is the best.   Far better organised, more comprehensive reports and quicker response times."
L Podmore

"Very happy with the level of service"

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Had a fair and frustration free run with Amy, no complaints with her or Copas Newnham. Have always recommended to my friends and collegues. 


Liam - Tenant
 

"Have always recommended to my friends and collegues"

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Very courteous and professional service. By far the best of all agencies I have dealt with when renting. 
Would recommend Copas Newnham to friends, relatives and collegues. Amy is excellent! 

Gareth Pihl
117 Perth Street - Tenant 

"Very Courteous & Professional Service"

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We wanted to thank you for the service you provided to us while we were tenants.  I felt very comfortable in communicating with you. Since renting through you I have recommended you to work colleagues and family, and will continue to do so.

Kylie Baker - Tenant

" Thank you for the service you provided to us"

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To whom it may concern .
I, Chow Pey Lay, have been working with Amy Austin since 2011. I am from Malaysia, Penang . During these period, I am very happy with Amy's performance . She is very good at assessing potential good tenants . This is very important to me as landlord especially I am stationed oversea . I found Amy to be a very kind , helpful and considerate person with good manner .
I have no problem working with her and would happily recommend her to my friends .
Thank you . Hope you have a good happy working relationship with her too .
Sincerely yours
Pey lay Chow 

"I am very happy with Amy's performance"

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We think Amy Austin is an AWESOME property manager.  Currently we have 3 investment properties (but unfortunately only one is in Toowoomba) so we can readily compare service quality.  We see the rest; Amy is the best.  We would love her to be our personal Property Manager.
Amy is professional, competent, and an effective communicator who is positive, energetic and enthusiastic.   She responds quickly to our emails or phone calls, and gets things done efficiently and effectively.   Whenever we have the appropriate opportunity to recommend exemplars of outstanding customer service to friends, family and others, Amy is at the absolute top of our list.
Amy’s property management abilities assist both landlords and tenants, and also reflect strongly on the organisation she represents.   We are so happy that Amy is our property manager.

"We think Amy Austin is an AWESOME property manager."

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As a property investor for many years I have had dealings with many property agents and rental managers, both good and not so.
 
My current, (& hopefully long term) Property Manager is Amy, and I cannot recommend her more highly, she is professional, very efficient with all matters when they arise, her communication is second to none and I can rely & trust her to inspect & manage my property without stress.
Amy understands fully what an investor/landlord requires and also skilfully balances the requirements of the tenants too, without compromise to either. 
 
I initially was referred to Copas Newnham for their excellent reputation, and am doing same now.
If you are looking for a property agent with a great track record with managing, finding the best suited tenants & management efficiency from start to finish, I would look no further.
 
It goes without saying, I will not hesitate in recommending Amy & Copas Newnham Toowoomba & their Property Management Services.
 
Peter B.

"Professional, very efficient with all matters"

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We are writing this testimonial regarding the Professional, Prompt and honest service that Amy Austin provides as our property manager.
 
We have two properties that she is in charge of and we have been nothing but impressed. She works efficiently for both ourselves and the tenants. She addresses issues as soon as they arrive. Infact, we have never been hassled with an issue as she seems to notice them before they occur.
 
We will absolutely be happy to recommend her to anyone. Her professionalism and friendliness are priceless and we don't believe our experience as landlords would have been as wonderfully smooth if we didn't have her.
 
Yours Sincerely
 
Norman and Katie Natt

"Professional, prompt and honest service"

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My husband and myself have been lucky enough to have Amy as our property manager for the past 6 years. Amy makes it so easy!! Like every landlord, we have had some frustrating moments over the years however Amy, without fail, always manages the situation and fixes it! 
If we ever have a problem/request/question we always have a response before the end of the day. It's clear Amy works tirelessly to maintain an efficiently run portfolio of properties. In fact, going by the days and times we sometimes receive emails, I don't think she is ever not working!!
 
Nothing is too hard for her...We have always said that we would follow her anywhere.
 
Roger and Tahlia Pauli

"Amy makes it so easy!!"

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To the Copas Newnham team,

I wanted to write to express my many thanks and gratitude toward one of your team members, Amy Austin. Amy has been nothing short of amazing during the last 11 months I’ve been a tenant of one of her properties.

She has always gone above and beyond with every request, enquiry and email. Anytime I’ve had any issues with the property they have been sorted out almost immediately and communication has always been prompt and precise. I’ve only ever dealt with one of other real estate agent in my short rental history, and they never provided such a personal experience as I have had with Amy.

After the many horror stories I’ve heard from family and friends, I know in my heart that what Copas Newnham provides, is nothing short of AMAZING.
 
Once again many thanks,
Teegan Bourquin
 

"Amy has been nothing short of amazing"

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I am writing this unsolicited testimonial to express my gratitude for the superb service and professionalism of Amy Austin in her capacity as my property manager. 

Amy has always been a fantastic communicator and I have never once had to chase her up to find out how things were going. On the contrary, Amy has gone out of her way to solve any issues that arise in the day to day management of tenants and to keep me informed of anything I need to know. 

I am very happy to recommend Amy to anyone needing the services of an excellent property manager who is efficient, honest and hardworking.

Thank you Amy...

Warm regards,
Peter Harvey 

"Amy has always been a fantastic communicator"

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Amy Austin was my property manager in my very first rental experience while I was waiting for my own home to be built in Toowoomba.  The service she and her office gave me was always professional and courteous, and it was a pleasure to deal with them.  In fact Amy and I got to be good friends during those 11 months and nothing was too much trouble for her.  I highly recommended First National Copas Newnham.

Julanne

"Nothing was too much trouble for her"

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Hi Amy,
 
Steve & I just wanted to send you a message and say thank you for how noticeably brilliant it has been dealing with First National. I've been renting for over ten years and I've never had a real estate agent whose been a pleasure to deal with. So lovely, competent, quick to reply and the care package when we picked up our keys was such a lovely, lovely gesture. Even the tradesmen who have done work on the house have been lovely. So thank you...looks like we'll never leave you now. Ha.
 
Thanks so much.
 
Claire Christian 

"So lovely, competent, quick to reply"

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Hello Amy,
 
Thankyou!! Will definitely be recommending you to our friends and anyone else looking for a rental property.
 
Nothing was an effort for you
 
Regards,
 
Kim and Derek

"Nothing was an effort for you"

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Hi Amy, 

Re:  Your outstanding Customer Service.
 
Amy takes her job seriously, always follows up on our property requests promptly.
Very helpful, efficient and knowledgeable, by far the best property manager that we dealt
with. We are so grateful to have such a highly professional property manager and value Amy's
advice.

Diane & Gary.

"Very helpful, efficient and knowledgeable"

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As an owner of an investment property it is vital that your property manager not only works closely with you, but acts with the utmost integrity to see that your interests are best served. Amy Austin provides the template for effective property management. Always keeping in contact with updates and advice, Amy ensured a smooth and efficient ownership experience. Issues were dealt with promptly, effectively and with minimal fuss, to the point that our trust in Amy was absolute. Having experienced other property managers from other agency’s Amy’s expertise has set a new bench mark as to what we would expect in terms of service and above all trust.

I believe Amy to be a person of great integrity, committed fully to the needs of her clients and have no hesitation in recommending her professionalism to you.

Regards
Paul Herbert
 

"Amy ensured a smooth & efficient ownership experience"

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We first got in touch with Copas Newnham 4 years ago when we first moved to Sunshine Coast and needed to rent out our property in Toowoomba  . Since then they have been the most helpful team ever. The 4 years that we being leasing our house through them have been great, . No problem was too big or small for them to tackle and they were always, prompt, corteous and most importantly, very friendly in all dealings. I would highly recommend them for any one looking for them to manage their property . I also recommend Amy as a Property Manager , Her customer service is excellent, she is very professional and highly motivated to give the very best service she can. 
 
Robin and Andrew Samson
 

"Her customer service is excellent"

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Hi Amy
 
Thanks so much for your email as always we truly appreciate all of your efforts.
 
Just incase you haven't heard it recently...you are great at what you do and a BIG thank you from us!! 
 
Kindest regards 
 
Ryan and Linelle

"You are great at what you do"

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I cannot recommend Amy highly enough.  She has been managing two of my properties for a number of years now and has smoothly dealt with maintenance issues as they arise.  Being an interstate investor this has been very important to know that I can be confident knowing everything is take care of.
 
Kind regards,
 
Aideen
 

"Cannot recommend Amy highly enough"

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Hi Amy
 
We'd like to put on-the-record our appreciation of your very helpful and effective cooperation during the sale procedures for our property at 15 Watts St Drayton.
 
Now that this has successfully settled, we'd also like to express our deep appreciation to you and your colleagues at Copas Newnham for the very professional and satisfying relationship we've maintained over almost a DECADE.  We have been consistently impressed at the levels of service, commitment to clients, clear and timely communications, and accurate accounting, which has given us peace-of-mind for all of that time.  Investing "from a distance', whether inter-state, or (as in our case) inter-national requires a very high degree of trust.  We have always been able to depend on your office to deliver an excellent service to us as landlords, and we do know that this has also been appreciated by our tenants over the years.  This is particularly evident when we've relied on your efforts to facilitate maintenance and related developments at the property. Well done...
 
It's been a wonderful experience working with you. If/when we are ever in a position to consider becoming investors/landlords in Toowoomba again, we would certainly turn first to your firm for your professional and very competent support.  It has been a pleasure to work with you, and we've enjoyed the journey. - THANK YOU!
 
Warm regards
 
Terry & Ali Goodall

"Very Professional & Satisfying Relationship"

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G,day Amy--

thankyou for  being so friendly and professional for the past 10 years...

it has been a great experience to have dealt with copas with never a problem

thankyou

paul and jayne

"Great Experience"

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Hi Amy!
 
I wanted to say a HUGE THANKS for managing our property at Weir Court.  You did a great job and we were really impressed with your professionalism and personable manner.  
 
So thankyou thankyou.  If we ever move into investment property again be sure to know that you would be our first point of call!
 
Thanks!
 
Zara & Chris England :)
(Landlords)

"I wanted to say a HUGE THANKS"

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Hi Amy,

I have to say thanks as you are the most helpful, professional and communicative person we have encountered in our almost 10 years of renting so thanks for being you you're fantastic!

Have a super awesome weekend Amy!

Thanks again for your help.

Namaste

Grace

"Helpful, professional and communicative"

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Thank you so much for all your marvellous help and professionalism over the past years.  You are a wonderful person.  I appreciate all you have done for me.

My best wishes,
Doug Pauli

"I Appreciate All You Have Done For Me"